Website Terms
Last updated: 25 October 2026
About Smart Shine
This website is operated by Smartshine Cleaning Ltd, trading as Smart Shine. Registered in England and Wales, company number 16458595. Registered office: Forma House, 40 Bowling Green Lane, London, EC1R 0NE. Contact info@smart-shine.co.uk or 020 3576 6385.
Using this website
These terms apply to use of our website. Please use it lawfully and do not attempt to disrupt it, introduce malicious software, gain unauthorised access or misuse enquiry forms. We may take reasonable steps to protect the site and its users from misuse.
Enquiries and cleaning services
This website provides general information about our commercial cleaning services. Submitting an enquiry, requesting a quotation or arranging a site visit does not by itself confirm a booking or create a cleaning services contract.
The scope, price, frequency, access arrangements and other service conditions must be agreed separately. Any cleaning engagement is governed by the quotation, service specification and contract agreed for that engagement. These website terms do not change an existing cleaning agreement or create additional cancellation, refund or payment conditions.
Service availability depends on location, requirements and staffing. Website descriptions do not guarantee availability for a particular site or date. Any VAT treatment and total charges will be stated in the relevant quotation or agreement.
Website content
We aim to keep information accurate and current, but it may change. Please contact us to confirm details before relying on them for a business decision. We may update, suspend or withdraw parts of the website. We do not guarantee uninterrupted access or that the site will always be free from errors.
Text, photographs, branding and other original material on this site belong to us or their respective rights holders. You may view and make reasonable copies for your own business enquiry. Other reproduction or commercial reuse requires the relevant rights holder’s permission, except where permitted by law. Review content and third-party marks remain subject to the rights of their owners. Reviews reflect individual experiences and do not guarantee a particular result.
External links and privacy
Links to third-party websites are provided for convenience. We do not control their content or services. Their own terms and privacy arrangements apply.
Our Privacy Policy explains how we handle personal information. Our Cookie Policy explains cookies and the choices available to visitors.
Responsibility and applicable law
Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited. Nothing affects statutory rights that cannot be waived. Liability for cleaning services is addressed in the separately agreed service contract.
These website terms are governed by the law of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory rights that apply to you.
Contact and complaints
For website problems, privacy concerns or service complaints, email info@smart-shine.co.uk with the relevant details. Please identify the premises and service date where applicable, and avoid sending confidential third-party information unnecessarily. Any contractual complaint procedure continues to apply.
We may update these website terms. The revision date is shown above.